Shipping & Return Policy

Return Policy

We do everything possible to make your return process quick and easy. We guarantee that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the day invoice was issued. We do not charge a restocking fee.

 

Return Instructions

Include a copy of your invoice in the return package, or include a note with your name, address, and telephone number on it. Please include a short explanation as to the reason for your return. Your feedback will help us to understand the needs and concerns of our valued customers and assists us in providing better services.

Returns may be shipped through Canada Post, to the following address:

Eden's Organic Life

5007 6th St SW

Calgary, Alberta. T2S 2N6, Canada

If you have questions or concerns please contact us at (647) 784 -5004 or you may e-mail us at edensorganiclife@gmail.com.

Policy Restrictions

All shipping charges are applied at checkout and charged to the customer.  Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund from the original amount for paid the products. Original shipping is non-refundable.

Returned items must be in their original packaging, undamaged, and refunds will be issued only for the unused portion of the product returned.

We do not accept returns on products that have been mixed or blended together with other ingredients or substances. This may contaminate the raw product(s) leaving us unable to assess them in the original condition. 

 Discrepancies and Shortages

If your order is received with any major shortcomings, please contact us as soon as possible at (647) 784-5004. All discrepancies, shortages or requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days past the invoice date.

Shipping

All rates are calculated on our site using Canada Post. If you have any questions about your order please contact us at (647) 784-5004